The Hidden Cost-to-Serve in Packaged Goods

Webinar Description

In packaged goods supply chains, some of the biggest threats to margin hide in everyday exceptions—repacking, relabeling, retailer-specific requirements, special handling, short-notice changes, and customer requests that require operational workarounds.

Individually, these requests may seem manageable. Over time, they add labor and touches, disrupt schedules, reduce throughput, fragment inventory, and create complexity that can be difficult to see and quantify.

In this webinar, supply chain leaders will explore where hidden cost-to-serve shows up, how exception work becomes normalized, and what organizations can do to make these costs more visible and intentional. We’ll discuss how to evaluate customer and commercial requests, improve cross-functional decision-making, and establish clearer governance around the exceptions that erode margin and capacity.

 

What you will take away:

• Identify hidden cost-to-serve beyond direct labor and transportation costs.
• Recognize when recurring exceptions and workarounds have become systemic problems.
• Evaluate customer requirements against their true operational cost and complexity.
• Establish clearer ownership and governance for approving operational exceptions.
• Reduce value-destroying complexity without compromising customer service.

Speakers:

Jerry Knight, Senior Director Logistics, G3 Logistics

Nicole Ostertag, Head of Solutions and Strategy, G3 Logistics

Moderator:

Robert Bowman, Editor-in-Chief, SupplyChainBrain