Mastering S&OP in Pharma: Servier’s Approach

Webinar Description

Servier, a global independent pharmaceutical group, is undertaking one of its most ambitious transformations to date, modernizing and unifying its end-to-end supply chain through the Morphe’Us program to better serve patients. With rapidly evolving market pressures, fragmented systems, and critical operational pain points, Servier needed a future-ready planning solution capable of strengthening decision-making, boosting efficiency, and supporting strategic growth. This webinar will explore how Servier leveraged Kinaxis Maestro to build a multi-echelon, synchronized planning environment that empowers teams from demand to supply to S&OP.

Hear Gilles-Arthur Freund and Denis Negri from Servier as they share lessons learned, from rethinking processes and elevating data governance to driving user adoption and navigating organizational change. Discover the measurable impact of their “adopt-not-adapt” approach, how they achieved multiple on-time and on-budget go-lives, and why Maestro is becoming a cornerstone of Servier’s innovation roadmap. Whether you’re evaluating your next planning capability or navigating your own transformation, this session will equip you with real-world insights to accelerate your journey.

 

What you will take away:

• How Servier aligned its Morphe’Us transformation program with Kinaxis Maestro to resolve fragmentation and modernize its global supply chain.
• Why redesigning processes and organizations, before technology, was essential to the project’s success.
• What it takes to implement multi-echelon planning, integrate S&OP, and drive consistent decision-making across complex pharmaceutical networks.
• Practical insights on overcoming adoption challenges, strengthening data governance, and managing temporary interfaces.
• Tangible results from Servier’s journey, including three on-time, on-budget go-lives and a scalable foundation for continued solution evolution.

Speakers:

Gilles-Arthur Freund, Business Relationship Manager – Supply Chain, Servier

Denis Negri, Supply Chain Sites Operation Director, Servier

Moderator:

Helen Atkinson,, Editor-in-Chief, SupplyChainBrain